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Understand the Rules Behind Your Account

Everything on saranagaming — from how your DANA deposit is processed to how your account data is stored — runs under a clear set of terms.

Account TermsPrivacy & DataDANA, OVO, GoPay Transaction RulesEligibility by RegionContact & Disputes
saranagaming Understand the Rules Behind Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Disputes

If something in our terms is unclear, or you want to raise a policy-related concern — including a data request or a dispute over a transaction — there are three direct ways to reach the team. All legal and account queries are handled in English.

Live Chat Open the chat window from your account dashboard. Policy and dispute queries are routed to a dedicated team separate from general account support.
Email Support Send your legal query or data request to our support address. Include your registered wallet name — DANA, OVO, or GoPay — so we can verify your account quickly.
Account Help Portal Log in, go to Account Settings, and open the Help section. From there you can submit a formal policy question or flag a transaction for review.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep It Safe

Your personal information and wallet data are handled under a strict internal policy. We collect only what is needed to run your account and process payments. Here is exactly how each area works.

Data Retention Account data is kept only as long as your account is active or as required by our operating obligations. You can request deletion once your account is closed and all balances are settled.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel on any page.
Account Security Every login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, lock your account immediately from the security tab.
Request Your Data You have the right to request a copy of the data we hold on your account. Submit the request via email with your registered wallet name — OVO, DANA, or GoPay — for identity confirmation.

Common Questions About Our Terms and Your Rights

These are the policy questions we get asked most often. Each answer reflects how saranagaming actually handles the situation — not a generic policy template. If your question is not here, reach out via live chat or email.

Account access depends on local law and the region you are in. We only allow accounts where local regulations permit. You confirm eligibility when you accept the terms at registration.

We collect your name, mobile number, and the wallet identifier — DANA, OVO, or GoPay — you use for transactions. No payment credentials are stored beyond a single-session transaction reference.

Close your account first and withdraw any remaining balance. Then send a deletion request by email, including your registered wallet name so we can verify your identity before processing.

The withdrawal is held pending verification. You will be asked to submit a wallet screenshot showing your OVO or GoPay registered name. This step protects your funds from misdirection.

Policy updates are posted on this page with a revision date at the top. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.

Raise a dispute via live chat or the Account Help Portal. Provide the transaction or game round ID. Our team reviews the record and responds with a decision, typically within a few business days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.