Reference

Know the Terms Before You Start

These terms set the ground rules for every account on saranagaming — how you access the lobby, how wallet transactions via DANA, OVO, and GoPay are handled, and what both sides are responsible for.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access rulesWallet verification requiredSubject to local law

Explore the Lobby Read FAQ

What These Terms Actually Cover

saranagaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using an account on saranagaming, you agree to these terms in full. They apply from the moment your account is created and remain in effect for every session, transaction, and support interaction after that. Your account is personal — you cannot transfer it,

1
share credentials, or operate more than one account per individual. Any attempt to do so may result in account suspension pending review. Deposits processed through DANA, OVO, or GoPay are governed by both these terms and the respective wallet provider's own conditions; when a conflict arises
2
between the two, you should contact our support team before proceeding. Withdrawals follow a verification step where we confirm that the receiving wallet matches the account holder on record — this is standard and protects you as much as it protects us. We may update these
3
terms when required by operational or legal changes, and we will communicate material changes through your account notification channel. Continued use of the platform after a change notice counts as acceptance. Access to the lobby, games, and payment features depends on local law and is available
4
only in eligible regions. If you are uncertain whether your region qualifies, check with support before depositing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not a one-sided document. We set clear obligations for our side too — covering how account data is stored, how wallet information is handled, and how you can request changes or corrections to your record. Players in Bandung and across Indonesia can access the same account tools and have the same rights under these terms, where local law permits.

Account Data Retention

We retain account data only as long as your account is active or as required by applicable rules. You can request a data summary by contacting support with your account ID.

Wallet Security Handling

DANA, OVO, and GoPay details linked to your account are stored under encryption. We do not share wallet identifiers with third parties outside of transaction processing.

How to Request Changes

To update personal details or correct an account record, submit a request through live chat or email with identity verification. We action confirmed requests promptly.

Who Oversees Compliance

Our internal compliance team reviews these terms against operational changes. If a term shifts, your account notification feed receives the update before the new version takes effect.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, your account access changes unexpectedly, or a DANA, OVO, or GoPay transaction falls outside what these terms describe, our support team is the right first stop. Reach out through the channel that works best for you — we respond to terms-related queries the same way we handle account and payment issues.

Team online

Live Chat

Open the chat widget inside your account dashboard. Terms and account-rule queries are handled by the same team that covers wallet and deposit support.

Email Support

Send your question to our support address. Include your account ID so we can pull your record and give you a specific, not generic, answer about your situation.

Account Help Centre

The Help Centre inside your account covers the most common terms questions — wallet verification steps, account eligibility, and what happens when a transaction is flagged for review.

Questions We Get About These Terms

Real questions from people reading this page — answered directly, without legal padding. If your question is not here, live chat is the fastest path to a specific answer about your account or a particular clause.

Yes. Every transaction on your account — whether funded via DANA, OVO, or GoPay — falls under these terms alongside the individual wallet provider's conditions.

No. Each individual is permitted one account only. Duplicate accounts are flagged during wallet verification and may be suspended while we review the situation.

We notify you through your account notification feed before the change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Contact support via live chat or email with your account ID. We can provide a summary of the data we hold on your record under our retention policy.

Wallet details are used only for processing your transactions. We do not sell or share GoPay, DANA, or OVO identifiers with external parties beyond what processing requires.

Flag it to our support team right away through live chat or email. Give your account ID and the transaction reference so we can pull the record and investigate directly.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Appsaranagaming App Accountsaranagaming Login InfoFAQ

Know the Terms Before You Start

Our Commitments Under These Terms

Account Data Retention

Wallet Security Handling

How to Request Changes

Who Oversees Compliance

Reach Us About Any Terms Question

Live Chat

Email Support

Account Help Centre

Questions We Get About These Terms

01 Do these terms apply to all payment methods, including DANA and OVO?

02 Can I use more than one account on saranagaming?

03 What happens if saranagaming changes these terms?

04 How do I request access to my own account data?

05 Is my GoPay wallet information shared with anyone outside saranagaming?

06 What do I do if a transaction doesn't match what the terms describe?

Terms & Conditions

Related pages

Related pages